Terms of Service

Last Updated: May 1, 2026

Program Name

Platinum Hearing

Program Description

By opting into the Platinum Hearing SMS program, you agree to receive recurring text messages related to your interactions with our practice. These messages may include appointment reminders and confirmations, customer service responses, hearing-care program announcements, follow-up on fittings or repairs, and related updates. Message frequency may vary based on your engagement with our services.

Opt-Out Instructions

You can cancel the SMS service at any time. Simply text STOP to the number from which you received messages. Upon sending STOP, we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us unless you opt in again.

Rejoining Instructions

To rejoin the SMS program after opting out, you may sign up again through any of our available opt-in methods, including website forms or in-person registration. Once you opt in again, SMS messaging will resume.

Help Instructions

If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at:

Email: [email protected]
Phone: (480) 631-7194

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message & Data Rates

Message and data rates may apply for messages sent to you from us and from you to us. Message frequency varies depending on your interactions and preferences. For questions about your text or data plan, please contact your wireless provider.

Privacy Policy

For information on how your data is collected, used, and protected, please review our Privacy Policy.

Compliance with Industry Standards

This messaging program complies with applicable industry standards, including CTIA guidelines and carrier requirements for SMS communications. We only send messages to individuals who have provided appropriate consent to receive them.

Legal Compliance

You must be 18 years or older to use this service. By opting into this messaging program, you confirm that you are the account holder or have the account holder's permission to enroll in SMS communications. You agree to comply with all applicable laws and regulations related to SMS communications, including the Telephone Consumer Protection Act (TCPA).